Job Description
Launch your career in customer service with our comprehensive paid training program! Apex Customer Solutions is seeking motivated individuals to join our award-winning call center team in downtown Seattle. No prior experience required – we provide everything you need to succeed.
What We Offer:
- 4 weeks of paid, hands-on training ($18/hour during training)
- Competitive hourly wage plus performance-based bonuses
- Comprehensive health, dental, and vision benefits
- Clear career advancement path to team lead/supervisor roles
- Modern downtown Seattle office with free transit pass
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account details
- Maintain accurate customer records in our CRM system
- Meet/exceed daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Adhere to company policies and compliance regulations
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts (including evenings/weekends)
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to downtown Seattle office
- Must pass background check and drug screening