Job Description
Are you looking for a stable career with the flexibility you need? Floridian Support Solutions is currently hiring a Call Center Agent in Tampa, FL. We pride ourselves on delivering top-tier customer service and offer our team the unique benefit of being paid weekly.
In this role, you will be the voice of our brand, helping our valued clients navigate their needs with ease. Whether you are an experienced professional or looking to start your career in customer service, we provide the training and support you need to succeed.
Why Join Us?
- Get paid weekly with direct deposit.
- Competitive pay rate starting at $18.00/hr.
- Modern, inclusive work environment in Tampa.
- Opportunities for advancement and professional growth.
Responsibilities
- Handle incoming and outgoing customer calls with a focus on high-quality service and rapid response times.
- Resolve customer inquiries, complaints, and technical issues efficiently using our CRM systems.
- Accurately document customer interactions and update account information in real-time.
- Process orders, returns, and service requests while adhering to company policies.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
- Collaborate with team leads to identify process improvements and assist onboarding new staff.
Qualifications
- High School Diploma or GED required; some college or relevant experience preferred.
- Previous experience in a call center, hospitality, or customer-facing role is a plus.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency with computers and navigating web-based software.
- Ability to remain calm and professional under pressure.
- Must be authorized to work in the United States.