Job Description
Join our award-winning customer service team in Lexington, KY and start your new career tomorrow! We're seeking motivated individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for growth. No experience required – we provide paid training!
Why work with us?
- Immediate start date
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (call time, resolution rate)
- Document interactions accurately in case management systems
- Collaborate with team leads to improve processes
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Type 35+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Previous customer service experience preferred
- Resilience under pressure and problem-solving mindset
- US citizenship or valid work authorization