Job Description
Join Fort Wayne's premier customer service team and start your career tomorrow! At Apex Customer Solutions, we're hiring passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience required – we provide paid training and flexible scheduling. Make an immediate impact while advancing your career in our modern downtown facility.
Why Work With Us?
- Same-day onboarding available
- Health/dental/vision insurance
- Paid time off and retirement plan
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (handle time, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing coaching sessions and training
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset with problem-solving aptitude
- No prior experience required – training provided
- Pass background check and drug screen
- Must be authorized to work in the US