Job Description
Join our award-winning customer service team in Baltimore and start your career tomorrow! CustomerConnect Solutions offers competitive pay, comprehensive benefits, and growth opportunities for motivated individuals. As a trusted partner for Fortune 500 companies, we provide exceptional training and a supportive work environment. Enjoy flexible scheduling, performance bonuses, and opportunities for advancement. Apply today and become part of our dynamic team dedicated to delivering outstanding customer experiences.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and billing issues using CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development programs
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with Windows OS and basic typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments
- Valid government-issued photo ID for onboarding