Job Description
Start your career tomorrow with CustomerConnect Solutions! We're urgently hiring motivated Call Center Agents in Philadelphia, PA. Join our award-winning team where your voice makes a difference. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience required – we provide paid training!
Why work with us?
• Same-day interviews
• Weekly paychecks
• Career advancement opportunities
• Modern downtown office with free parking
• Health/dental/vision benefits (50% paid by employer)
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce training provided)
- Meet/exceed performance metrics (call quality, handle time)
- Document interactions accurately in our ticketing system
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Ability to type 30+ WPM with accuracy
- Strong problem-solving abilities
- Comfortable working in a fast-paced environment
- Must be available for flexible shifts (including weekends)
- Pass background check and drug screening
- Reliable transportation to downtown Philadelphia office