Job Description
Join Fort Wayne Connect's award-winning customer service team and start your career tomorrow! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and advancement opportunities in a dynamic, supportive environment. Our modern downtown facility offers state-of-the-art technology and a collaborative culture focused on your success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Fort Wayne location
- Flexible availability including evenings/weekends