Job Description
Join our award-winning customer service team in Buffalo and kickstart your career with a $2,000 sign-on bonus! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a modern downtown workspace. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries across billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Basic computer proficiency with typing speed of 35+ WPM
- Flexible schedule availability (evenings/weekends required)
- Valid NY state ID or driver's license
- Pass background check/drug screening