Job Description
Join our award-winning customer experience team at InnovateConnect Solutions! We're seeking passionate Call Center Agents to deliver exceptional support from our state-of-the-art San Jose facility. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic tech-forward environment.
Why Join Us?
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision benefits
- 401(k) with company match
- Tuition reimbursement program
- Modern downtown location with free parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in continuous training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual certification highly valued