Job Description
Join our award-winning team at Stellar Communications as a Call Center Agent in sunny St. Petersburg, FL! We're offering a comprehensive paid training program for motivated individuals seeking a stable career in customer service. No experience needed – we'll equip you with all the tools to succeed while offering competitive pay, flexible schedules, and growth opportunities. Enjoy our modern downtown office with complimentary parking, health benefits, and monthly team-building events. Apply today and start your journey toward financial stability and professional growth!
Responsibilities
- Handle incoming/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing using CRM systems
- Document interactions accurately and maintain detailed call logs
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices and solutions
- Participate in ongoing training sessions to enhance product knowledge
- Upsell additional services when appropriate based on customer needs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and clear phone etiquette
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not required
- Reliable transportation to our downtown St. Petersburg office
- Flexibility to work rotating shifts including evenings/weekends
- Proficient in typing with minimum 35 WPM
- Positive attitude and problem-solving mindset