Job Description
Join our dynamic team as an Entry-Level Night Shift Customer Support Specialist at GlobalConnect Solutions! We're seeking motivated individuals to provide exceptional service to our clients during overnight hours. This is your opportunity to launch a rewarding career in customer service with competitive compensation and growth opportunities. Enjoy a supportive environment where your contributions matter, and gain valuable experience working with cutting-edge technology.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and provide step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with day-team to ensure seamless customer experience
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training programs
- Identify trends and escalate complex issues
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency with internet navigation
- Strong written and verbal communication skills
- Ability to work independently during overnight hours
- Customer service mindset with patience and empathy
- Reliable transportation to downtown Miami location
- Willingness to work flexible schedules including weekends