Job Description
Launch your career in customer service with our industry-leading paid training program! Customer Connect Solutions is seeking motivated individuals to join our dynamic call center team in Memphis, TN. No experience required – we provide comprehensive training to equip you with the skills needed to excel. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Join us and become part of a company that values growth and recognizes excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics (calls handled, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset
- Reliable transportation to Memphis, TN location
- Must pass background check and drug screening
- Commitment to 6-month employment post-training