Job Description
Are you a great communicator looking to launch a successful career in customer service? Premier Contact Solutions is looking for enthusiastic individuals to join our team in Jacksonville, FL. We specialize in providing top-tier support to our clients and are currently hiring Entry-Level Call Center Agents.
Whether you are new to the workforce or looking to switch careers, we offer comprehensive paid training and a supportive environment where you can grow. Join us and become the friendly voice our customers rely on every day.
Why You Should Apply:
- No Experience Required: We provide all the training you need to succeed.
- Competitive Pay: Earn $15 - $18 per hour with performance bonuses.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Work Environment: State-of-the-art facilities in the heart of Jacksonville.
Don't let a lack of experience hold you back. Your journey starts here. Apply today and take the first step toward a rewarding future.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Process orders, returns, and account updates accurately using our CRM software.
- Escalate complex issues to supervisors or technical teams when necessary.
- Adhere to call scripts and quality assurance guidelines to ensure consistent service delivery.
- Build rapport with customers to ensure a positive brand experience.
- Document all interactions and transactions accurately in the system.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Excellent verbal communication skills with a clear and friendly phone voice.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliable internet connection and computer for remote training (if applicable) or willingness to work in-office.
- A positive attitude and a strong desire to learn.
- Ability to work flexible hours, including evenings and weekends.