Job Description
Join Alaska Connect Solutions as a Call Center Agent and kickstart your career in customer service! We're seeking enthusiastic individuals with no prior experience – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive team environment in the heart of Anchorage. What We Offer:
- Full paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Opportunities for advancement
- Employee discounts on local services
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, quality scores)
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and active listening skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and decision-making abilities
- Basic computer proficiency (typing, navigation)
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Valid Alaska driver's license (for occasional off-site events)