Job Description
Are you a natural problem solver with a passion for helping people? Apex Support Group is seeking a dedicated Call Center Agent to join our growing team in Minneapolis, MN.
We are looking for individuals ready to start immediately. If you thrive in a fast-paced environment and want to make a real impact on our customer experience, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr)
- Comprehensive health, dental, and vision insurance
- Generous paid time off (PTO) and holiday pay
- Opportunities for career advancement and training
- Modern, inclusive workplace culture
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat with a professional and friendly tone.
- Resolve customer issues and complaints efficiently while adhering to company policies and scripts.
- Accurately document customer interactions and account updates in the CRM system.
- Escalate complex issues to senior management or specialized departments when necessary.
- Meet and exceed daily and weekly call volume and quality assurance metrics.
- Build rapport with customers to ensure long-term satisfaction and loyalty.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in a customer service or call center environment is preferred.
- Excellent verbal communication and active listening skills.
- Proficiency in using computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to remain calm and professional under pressure.
- Must be available to work flexible shifts, including evenings and weekends.