Job Description
Join Our Elite Customer Service Team Today!
Pacific Connect Solutions is seeking passionate Call Center Agents to join our award-winning team in Portland, OR. We offer immediate start dates, comprehensive training, and a supportive environment where your voice makes a difference. As a key player in our customer success journey, you'll resolve inquiries with empathy and efficiency while enjoying competitive pay, health benefits, and career advancement opportunities.
Why Work With Us?
- Weekly pay + performance bonuses
- Free parking and downtown transit access
- Medical, dental, and vision insurance
- 401(k) with company matching
- Professional development programs
Responsibilities
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in continuous training programs
- Uphold company compliance and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote work components
- Flexibility to work evenings/weekends (rotational schedule)
- Valid Oregon ID or driver's license