Job Description
Are you looking for a rewarding career in customer service without the hassle of purchasing expensive equipment? Premier Support Solutions is seeking a dedicated Call Center Agent to join our vibrant team in Oakland, California.
We believe in empowering our employees. That is why we provide top-of-the-line equipment (laptops, headsets, and software) upon hire, allowing you to focus solely on delivering exceptional customer experiences.
As a key member of our support team, you will be the face and voice of our brand, helping clients resolve issues and navigate our services with ease. We pride ourselves on a culture of inclusivity, growth, and excellence.
Why Join Us?
- Equipment Provided: We supply everything you need to work efficiently.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Comprehensive Training: No experience? No problem. We offer paid training to get you certified.
Ready to take the next step in your professional journey? Apply today and become part of our Oakland family.
Responsibilities
- Manage Inbound & Outbound Calls: Respond to customer inquiries via phone and email in a timely and professional manner.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions or escalate complex issues to senior management.
- Customer Documentation: Maintain detailed and accurate records of all customer interactions in our CRM system.
- Process Transactions: Accurately process orders, returns, refunds, and account updates as requested.
- Product Knowledge: Stay up-to-date on company products, services, and policies to provide informed support.
- Feedback Collection: Gather customer feedback regarding service quality and relay insights to the management team.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous call center or customer service experience is preferred but not mandatory for motivated candidates.
- Communication: Excellent verbal communication skills with a clear, professional phone voice.
- Computer Skills: Proficient in using computers, navigating web browsers, and typing.
- Reliability: Ability to work a full-time schedule, including evenings and weekends as required.
- Problem Solving: Strong ability to think on your feet and resolve conflicts calmly.