Job Description
Join our award-winning call center team in Phoenix, AZ! We're seeking motivated Call Center Agents to deliver exceptional customer experiences. All equipment provided – including ergonomic headset, dual-monitor workstation, and noise-canceling environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive atmosphere.
What We Offer:
- Free professional equipment (headset, chair, monitors)
- Comprehensive health/dental/vision insurance
- 401(k) with 6% matching
- 10 paid holidays + 15 PTO days
- Tuition reimbursement program
- Free on-site parking
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs (call quality, AHT, CSAT scores)
- Collaborate with team leads to improve service processes
- Complete quarterly product knowledge certifications
- Maintain strict compliance with company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 40+ WPM with high accuracy
- Flexible availability (including nights/weekends)
- Pass background check and pre-employment screening
- Must reside in Phoenix metro area