Job Description
Join Pittsburgh Solutions Group as a Call Center Agent with premium equipment provided! We're seeking customer-focused professionals to deliver exceptional support experiences. Enjoy modern workstations with noise-canceling headsets, ergonomic chairs, and dual-monitor setups. Our competitive compensation package includes health benefits, paid time off, and career advancement opportunities. No experience necessary – we provide comprehensive training to launch your customer service career in Pittsburgh's thriving tech corridor.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using provided CRM systems and tools
- Document interactions accurately in our proprietary software
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency with typing accuracy
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset