Job Description
Are you a dedicated professional looking for a rewarding career in customer service? Apex Connect Solutions is currently seeking enthusiastic Call Center Agents to join our dynamic team in Durham, NC. If you have a passion for helping others and a knack for problem-solving, we want to hear from you!
We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters professional growth. Don't miss this opportunity to advance your career with a leading industry player.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Accurately record customer interactions and transaction details in the CRM system.
- Follow standard operating procedures and scripts to ensure consistent service quality.
- Identify and escalate complex issues to the appropriate department or supervisor.
- Provide product information and guidance to ensure customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center, customer service, or retail environment is preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Ability to type 35+ WPM and handle multi-tasking effectively.
- Must be available to work flexible shifts, including evenings and weekends.