Job Description
Launch your career in tech with our comprehensive paid training program! Nevada Tech Solutions is seeking motivated Customer Support Trainees in Henderson, NV. No experience required – we invest in your growth through hands-on training, mentorship, and career advancement opportunities. Join a dynamic team where your problem-solving skills and passion for customer satisfaction will thrive.
Responsibilities
- Complete paid technical training in CRM systems, troubleshooting, and communication protocols
- Provide exceptional customer support via phone, email, and chat channels
- Document interactions accurately in ticketing systems
- Collaborate with senior agents to resolve complex issues
- Adhere to SLAs and quality standards during training and beyond
- Contribute to knowledge base documentation
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new software
- Customer service mindset and patience
- Ability to work flexible hours including weekends
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning