Job Description
Are you ready to launch a rewarding career in customer service? Apex Customer Solutions is seeking dedicated Customer Support Trainees to join our growing team in the heart of Chicago. This is a Direct Hire position, meaning you are applying directly to the company for a permanent opportunity.
As a Trainee, you will receive comprehensive mentorship and on-the-job training to master our support systems. We value potential and are looking for individuals who are eager to learn, adaptable, and passionate about helping others succeed.
Why Join Us?
- Direct Hire opportunity (No agencies)
- Competitive hourly wage ($18 - $22/hr)
- Structured training program
- Opportunity for rapid career advancement
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Learn and utilize CRM software to log and track customer interactions.
- Resolve customer issues efficiently while maintaining a positive tone.
- Collaborate with senior support staff to understand complex product knowledge.
- Escalate unresolved issues to the appropriate management level.
- Provide feedback on common customer pain points to improve service.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Strong problem-solving abilities and a patient demeanor.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and quiet workspace for remote training.