Job Description
Are you a dedicated professional with a passion for connecting with people? Apex Contact Solutions is hiring a Call Center Agent to join our dynamic team in Plano, TX. This is a Direct Hire position, offering a stable career path with a competitive benefits package and a collaborative work environment.
In this pivotal role, you will serve as the voice of our brand, managing high-volume inbound and outbound calls with empathy and efficiency. We are looking for a candidate who thrives in a fast-paced setting and is committed to delivering exceptional customer experiences that drive loyalty and satisfaction.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance.
- Professional development and career advancement opportunities.
- A supportive and inclusive company culture.
Ready to take the next step in your career? Apply today and become a vital part of our success story.
Responsibilities
- Manage a high volume of inbound and outbound customer service calls with a focus on quality and efficiency.
- Resolve complex customer inquiries, complaints, and technical issues promptly and professionally.
- Accurately document all customer interactions, transactions, and resolutions in the CRM system.
- Identify customer needs and cross-sell or up-sell relevant products and services to meet revenue goals.
- Maintain a deep understanding of company policies, products, and services to provide accurate information.
- Collaborate with team leads and support staff to troubleshoot escalations and improve processes.
- Adhere to all quality assurance standards and call scripts to ensure brand consistency.
Qualifications
- High school diploma or GED required; Associate's degree or relevant certifications preferred.
- Minimum of 1-2 years of experience in a call center, customer service, or retail environment.
- Excellent verbal communication and active listening skills.
- Proficient computer skills with experience using CRM software (e.g., Salesforce, Zendesk, or similar).
- Ability to type 35+ WPM with high accuracy.
- Strong problem-solving abilities with the patience to handle difficult situations calmly.
- Flexibility to work rotating shifts, including evenings and weekends.