Job Description
Join our award-winning customer service team in the heart of Madison! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities. No cold calls – focus on resolving inquiries and building relationships while making a tangible impact.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team leads on process improvements
- Participate in ongoing training and certification programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset