Job Description
Join our award-winning customer service team as a Call Center Agent in downtown Chicago! We're seeking passionate professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture. No experience required – full training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Document interactions accurately in company databases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (MS Office, CRM tools)
- Positive attitude and problem-solving mindset
- Flexibility to work evenings/weekends as needed