Job Description
Join our award-winning customer experience team in Durham, NC! We're seeking passionate Call Center Agents to deliver exceptional support while earning a competitive hourly wage plus a $2,500 sign-on bonus. Enjoy modern workspaces, comprehensive benefits, and career growth opportunities in one of America's most dynamic tech hubs.
What We Offer:
- Immediate $2,500 sign-on bonus (paid after 90 days)
- Health/dental/vision insurance starting Day 1
- 401(k) with 4% company match
- Tuition reimbursement program
- Paid training and career advancement
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient in multitasking and conflict resolution
- Ability to work flexible shifts (evenings/weekends)
- Basic computer literacy and typing skills
- Pass background check and drug screen