Job Description
Join Lincoln Connect Solutions as a Call Center Agent and enjoy a supportive environment with top-tier equipment provided! We're seeking energetic professionals to deliver exceptional customer experiences while utilizing our advanced headset systems, ergonomic workstations, and CRM software. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Nebraska's thriving tech hub.
Responsibilities
- Handle incoming/outbound calls using provided professional-grade headsets and telephony systems
- Resolve customer inquiries using CRM software and knowledge base tools
- Document interactions accurately in our cloud-based ticketing system
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members using provided communication platforms
- Participate in ongoing training using our digital learning management system
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Excellent verbal/written communication skills
- Proficiency with computer systems and provided software tools
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Lincoln facility