Job Description
Join our award-winning customer service team in Fort Wayne, IN! We're seeking dynamic Call Center Agents to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, quality scores)
- Collaborate with team members to improve service delivery
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (Windows, CRM software)
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening