Job Description
Join our award-winning customer service team in Lincoln, NE! We're seeking passionate Call Center Agents to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today and start your career with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with computer systems and multitasking
- Positive attitude and team player mentality