Job Description
Join our award-winning customer experience team as a Call Center Agent in Plano, TX! We're seeking passionate communicators to deliver exceptional support to our diverse clientele. Enjoy a modern workspace, comprehensive training, and career growth opportunities with a company that values your development. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and coaching sessions
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to navigate multiple systems simultaneously
- Resilience under pressure and problem-solving aptitude
- Flexibility to work evenings/weekends as needed
- Fluent English (bilingual a plus)