Job Description
Join our award-winning customer service team in Memphis, TN! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown office, comprehensive benefits package, and career advancement opportunities. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in monthly training and development workshops
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with high accuracy
- Proficient in Microsoft Office Suite
- Flexible availability including weekends/holidays
- Positive attitude and resilience under pressure