Job Description
Join our award-winning customer service team at Houston Communications Solutions! We're seeking passionate Call Center Agents to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Houston.
Why Choose Us?
- Industry-leading training program
- Clear career advancement paths
- Modern, collaborative workspace
- Health, dental, and vision insurance
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, satisfaction)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Problem-solving and conflict resolution abilities
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening