Job Description
Join Omaha's premier customer service team as a Call Center Agent! We're seeking energetic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and career advancement opportunities. Our supportive culture rewards performance with competitive pay, health benefits, and quarterly bonuses. Apply today and start your journey in a role where your voice makes a difference!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality metrics and KPIs including CSAT and AHT
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service processes
- Participate in ongoing coaching and skill development sessions
Qualifications
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Typing speed of 35+ WPM with 95% accuracy
- Flexibility to work evenings/weekends as needed