Job Description
Join our award-winning customer experience team at San Diego Connect Solutions! We're seeking passionate Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in sunny San Diego. No prior experience required – we provide paid training to set you up for success. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening