Job Description
Join our award-winning customer service team in Raleigh, NC! We're seeking dynamic Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern workspace, competitive compensation, and growth opportunities in a thriving tech hub. Apply today to start your career with a company that invests in your success!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Document interactions accurately in Salesforce
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (evenings/weekends required)