Job Description
Join our award-winning customer service team in Omaha and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences while building rewarding careers. Enjoy comprehensive training, flexible scheduling options, and a collaborative environment where your growth is prioritized. Immediate openings available with competitive benefits and advancement opportunities!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in customer databases
- Collaborate with team leads on process improvements
- Participate in ongoing product training sessions
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM with high accuracy
- Availability for evening/weekend shifts
- Background check and drug test required