Job Description
Join our award-winning customer service team in Milwaukee! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized. No experience? No problem – we provide paid training! Apply today to start your career with a company that invests in its people.
Responsibilities
- Handle 80+ inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve processes
- Participate in monthly coaching sessions and upskilling
- Maintain strict confidentiality of client data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center a plus)
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Type 45+ WPM with strong computer navigation
- Ability to work flexible shifts including weekends
- Problem-solving mindset under pressure
- Positive attitude and team player mentality