Job Description
Join our award-winning customer experience team in Plano, TX! We're seeking passionate Call Center Agents to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a modern, collaborative work environment. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer management system
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong verbal communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to type 30+ WPM with accuracy
- Flexible schedule availability (including evenings)
- Positive attitude under pressure