Job Description
Join our award-winning customer experience team at Peak Performance Solutions! We're seeking passionate Call Center Agents to deliver exceptional service from our modern Colorado Springs headquarters. Enjoy competitive pay, comprehensive benefits, and a culture that values your growth. If you thrive in dynamic environments and love helping people, this is your next career move!
Why join us?
- Industry-leading training program
- Clear career advancement path
- Modern, tech-equipped workspace
- Health/dental/vision benefits
- 401(k) with company match
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service processes
- Participate in ongoing skill development sessions
Qualifications
- Minimum 1 year call center or customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- High school diploma or equivalent (college degree a plus)
- Flexible schedule availability (including weekends)