Job Description
Join our award-winning customer service team in Lincoln, NE! CustomerConnect Solutions is seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a modern, supportive environment. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed quality and productivity metrics (20+ calls/day)
- Collaborate with team leads to improve service processes
- Participate in ongoing coaching and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Microsoft Office and web-based tools
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume settings