Job Description
Join Alaska Tech Solutions' award-winning customer support team with our exclusive paid training program! No prior experience required – we provide comprehensive hands-on training to launch your career in tech support. Work remotely with our Anchorage-based team while gaining valuable skills in troubleshooting, communication, and client relationship management. Our 8-week paid training program includes mentorship, certification opportunities, and a clear path to advancement. Enjoy competitive pay, comprehensive benefits, and a supportive team environment focused on your growth.
Responsibilities
- Master company products and services through structured paid training modules
- Provide exceptional customer support via phone, email, and chat
- Document interactions and resolve technical issues efficiently
- Collaborate with senior team members to develop problem-solving skills
- Participate in ongoing training sessions to enhance technical knowledge
- Meet performance metrics during training and transition period
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic computer proficiency and internet navigation
- Ability to learn technical concepts quickly
- Patience and empathy for customer challenges
- Reliable internet connection for remote work
- Positive attitude and willingness to learn
- Authorized to work in the United States