Job Description
Join Fort Wayne Solutions Inc.'s award-winning customer support team as a Trainee! Launch your career in customer service with our comprehensive paid training program. We're seeking passionate individuals who thrive in helping others and want to grow professionally in a dynamic environment. No prior experience required – we'll provide all the tools you need to succeed!
As a Customer Support Trainee, you'll receive hands-on training in our state-of-the-art support center, learning industry-leading techniques for resolving customer inquiries. Our supportive team culture and advancement opportunities make this the perfect entry point into a rewarding career path. Benefit from competitive pay, flexible scheduling options, and a comprehensive benefits package including health insurance and retirement plans.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Master company products and services through structured training modules
- Document customer interactions using CRM systems with 100% accuracy
- Collaborate with senior agents to resolve complex customer issues
- Meet performance metrics for response times and resolution rates
- Participate in continuous improvement initiatives for customer satisfaction
- Adhere to company policies and security protocols
- Complete certification requirements within the first 90 days
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications and typing (40+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening
- Valid Indiana driver's license (for occasional off-site duties)