Job Description
Are you looking for a rewarding weekend job that offers comprehensive training and a clear path to career growth? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our vibrant team in Indianapolis, IN.
We believe in investing in our talent. That is why we provide a full, paid training program designed to equip you with the necessary skills to excel. If you are eager to learn, enjoy problem-solving, and want to maintain a healthy work-life balance with weekend shifts, this is the perfect opportunity for you.
Key Highlights:
- Training Provided: No prior technical experience is required; we will train you from scratch.
- Weekend Schedule: Enjoy your weekdays off while working Saturday and Sunday.
- Growth Potential: Opportunities for full-time conversion and career advancement.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Indianapolis.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat.
- Diagnose and resolve hardware and software issues using provided resources and scripts.
- Document all customer interactions and solutions accurately in our CRM system.
- Collaborate with the support team to handle escalations and complex technical queries.
- Maintain a professional and empathetic demeanor during high-volume weekend periods.
- Stay updated on product knowledge through ongoing training modules.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong written and verbal communication skills.
- Ability to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Reliable internet connection and a quiet workspace are mandatory.
- A positive attitude and a willingness to learn new technologies.