Job Description
Are you looking for a new career opportunity that offers immediate start dates and comprehensive training? Apex Workforce Solutions is currently hiring enthusiastic individuals for our growing team in Jacksonville, Florida.
We specialize in providing top-tier customer support and operational solutions. Whether you are an experienced professional or just entering the workforce, we provide the tools and mentorship you need to succeed. This is a fantastic opportunity to secure a stable position with a competitive benefits package.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Assist customers in resolving product or service issues efficiently and accurately.
- Process orders, returns, and exchanges according to company policies.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all weekend shift schedules and attendance policies.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work in a fast-paced environment with a positive attitude.
- Previous customer service experience is a plus but not mandatory as training is provided.