Job Description
Join our award-winning team as a Weekend Customer Support Specialist in San Jose! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to set you up for success. Enjoy a balanced weekend schedule (Sat-Sun) while delivering exceptional service to tech industry clients. This role offers growth opportunities into full-time positions with competitive benefits. Our modern downtown office features flexible schedules and a collaborative culture focused on employee development.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Resolve technical inquiries using proprietary CRM systems and knowledge bases
- Document interactions accurately in ticketing systems for quality assurance
- Collaborate with weekday support teams to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Identify and escalate complex issues to senior support staff
- Maintain high customer satisfaction scores (CSAT) metrics
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong problem-solving and communication skills
- Ability to work independently during weekend shifts
- Basic computer literacy with willingness to learn new software
- Positive attitude and customer-first mindset
- No prior experience required – training provided
- Reliable transportation to downtown San Jose location
- Availability to work every weekend (Sat/Sun 8AM-6PM)