Job Description
Are you seeking a rewarding career in Austin with comprehensive training and a weekend schedule that works for your lifestyle? Austin Growth Partners is currently looking for a motivated Weekend Customer Success Associate to join our expanding team. We pride ourselves on providing top-tier training to help you master the skills necessary for long-term success in the customer service and sales industry.
In this role, you will be the face of our brand on weekends, ensuring our clients receive the highest level of service. Whether you are looking to start a new career or advance your current professional journey, we offer the tools, mentorship, and environment to help you thrive.
Responsibilities
- Provide Superior Customer Support: Assist customers via phone and email, resolving inquiries efficiently while maintaining a professional and empathetic demeanor.
- Drive Sales Growth: Identify upsell and cross-sell opportunities to meet monthly team targets and contribute to revenue generation.
- On-the-Job Training: Complete our structured training program to master product knowledge, CRM systems, and sales protocols.
- Manage Customer Data: Accurately input and update customer information into our internal databases to ensure seamless service.
- Team Collaboration: Communicate effectively with the weekday team to ensure consistent customer experiences across all shifts.
- Resolve Issues: Troubleshoot customer problems and escalate complex issues to senior management when necessary.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) consistently.
- Education: High school diploma or GED is required; associate’s or bachelor’s degree preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technology: Basic computer proficiency and willingness to learn new software systems.
- Reliability: A strong work ethic and the ability to work independently in a fast-paced environment.
- Location: Must reside in or be willing to commute to Austin, Texas.