Job Description
Join Charlotte Customer Solutions as a Weekend Customer Service Specialist and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support during our weekend shift (Saturday-Sunday, 8 AM - 8 PM). No experience needed – we'll equip you with industry-leading tools, communication techniques, and product knowledge through our immersive 2-week training program. Enjoy competitive pay, flexible scheduling, and a supportive team environment while building valuable skills for long-term growth in customer service and sales.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing issues, product questions, and service complaints efficiently
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in customer databases for quality assurance
- Collaborate with weekday teams to ensure seamless service continuity
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly performance reviews with shift supervisors
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced weekend environment
- Proficiency with basic computer applications (MS Office, web browsers)
- Customer service or retail experience (paid training provided for beginners)
- Availability to work 8 AM - 8 PM on Saturdays and Sundays
- Problem-solving mindset with patience for complex customer issues
- Valid North Carolina driver's license (for occasional off-site tasks)