Job Description
Join UrbanTech Solutions as a Weekend Customer Service Specialist and kickstart your career in tech! We provide comprehensive paid training to help you succeed, even without prior experience. Enjoy a supportive work environment with flexible weekend shifts while delivering exceptional service to our innovative client base. This role offers growth opportunities into technical support, sales, or account management tracks. Perfect for students, career-changers, or those seeking weekend work-life balance.
What We Offer:
- Full paid training program (2 weeks)
- Competitive hourly wages with performance bonuses
- Health benefits for part-time employees
- Free downtown parking and transit stipend
- Clear career advancement path
Responsibilities
- Deliver outstanding customer support via phone, email, and chat
- Resolve technical inquiries using proprietary CRM systems
- Document client interactions in ticketing systems
- Collaborate with cross-functional teams on complex issues
- Meet weekly performance metrics for response time and resolution
- Participate in continuous training modules
- Maintain accurate client records in Salesforce
Qualifications
- High school diploma or equivalent (college preferred)
- Weekend availability (Sat/Sun 8am-5pm)
- Basic computer proficiency with MS Office Suite
- Strong problem-solving and communication skills
- Ability to learn proprietary systems quickly
- Customer service experience (retail, hospitality, or tech)
- San Francisco residency preferred