Job Description
Join our award-winning team as a Call Center Agent in Indianapolis! We provide all necessary equipment including headsets, ergonomic chairs, and dual monitors – no setup costs required. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. As a key player in our customer success hub, you'll resolve inquiries with empathy and efficiency while advancing your career in a supportive, tech-forward workplace.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, chats, and emails
- Resolve customer issues using proprietary CRM software and internal knowledge bases
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Document interactions accurately in real-time using our ticketing system
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal/written communication and active listening abilities
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure with problem-solving aptitude
- Reliable transportation to our downtown Indianapolis facility