Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Detroit! We offer comprehensive paid training and a supportive environment for career growth. This position is perfect for individuals seeking flexible weekend schedules while developing valuable professional skills. Enjoy competitive pay, benefits eligibility, and opportunities for advancement within our growing organization.
What We Offer:
- Free comprehensive paid training program
- Competitive hourly wage with performance-based incentives
- Flexible weekend schedule (Saturdays & Sundays)
- Health insurance and retirement benefits eligibility
- Career advancement opportunities
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, resolve billing issues, and troubleshoot product inquiries
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet weekly performance metrics for response time and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer proficiency with MS Office Suite
- Reliable transportation to downtown Detroit location
- Positive attitude and commitment to exceptional service
- Availability to work weekends (Saturdays & Sundays, 8am-6pm)